| FAQ'S & CUSTOMER SUPPORT |
Q. What is the file format and encoding rate of my downloads?
A. The music files offered for download are 320 kbps and 192 kbps in MP3 format. The files are not encrypted with digital rights management or copy protection software. This format allows you to; (a) enjoy music on your computer, (b) transfer it to your media player; or burn it to CD or DVD.
Q. When I buy music, when and how can I download it?
A. Following completion of your order the music you purchase will be made available for immediate download. Links for each file will be displayed on screen above your invoice. Links will also be sent to the email address you've submitted. Simply click on the links and your download will begin. You may then download your music immediately or later, whichever you prefer. Please note that once you have downloaded your music, the links in your order will expire and will no longer be available.
Q. How long does it take to download a track?
A. This will depend on your connection speed, the file size of the track and Internet traffic.
Q. Can I share my downloads?
A. No. Anyone who distributes, shares or copies our MP3 files will have their account suspended and be subject to both criminal and civil prosecution.
Q. I purchased the wrong track, can I get a refund?
A. No. You should check the tracks listed in your shopping cart before completing the payment process.
Q. Is my transaction secure?
A. Yes, we guarantee 100% safe shopping! Our secure server software (Rapid SSL) is one of the best software programs available today for secure electronic commerce transactions. It encrypts all of your order information so it cannot be accessed before it reaches us. We are confident that your personal payment information will remain private and secure!
Q. Who can I contact if I have a question or problem?
A. You may use our "Live Support" Online/Offline option; call us at no charge if you're a Skype member; or send us an email to: support@easystreetrecords.com. We will attempt to respond to all inquiries on an expedited basis.
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